Thứ Sáu, 17 tháng 9, 2010

CUSTOMER REVIEWS


  1. A clean, comfortable hotel. Breakfast is included. Good value for the price. Hotel staff very friendly and helpful. Be sure to reclaim your passport upon checkout. I left the hotel for two days to take a tour and did not realize until some hours later I had paid my bill but was not given the passport. The error is also mine, but my experience is that hotel staff need to provide the passport upon checkout. No hot water the final morning. Fortunately I had showered the previous evening. A good location in the Old Quarter, easy walk or taxi to anywhere in the city

  1. When we arrived at hotel standart room not ready.But it was 8am. They had a deluxe room ready and we changed and we were happy we did.Standard room a little small but for the price would have been fine.We took a different tour every day booked at front desk.All the tours we booked were good.The hotel staff went out of trere way to make sure we had a good vacation.If i went back to Hanoi would stay at Hanoi Silver Hotel Again.Excellent value.

  1. We spent 7 nights in total in Silver Hotel and would highly recommend to others to stay here. The staff are very helpful, even offering to use their reception computer or mobile phone if computer or internet was unavailable.

    In the whole of Vietnam, we have found the friendliest staff and the best service.

    We stayed for 2 nights then went to Halong Bay (excellent trip booked through Silver Hotel). we returned for another 5 nights. When we returned the room thay gave us had an unpleasant damp, musty smell. We asked to be moved as my partner suffers with asthma and within a couple of hours we were moved back to our original room! Should we ever be back in Hanoi, we would come here

  1. We really enjoyed our stay in this hotel. It has a good location in the middle of Hanoi old area, easy to find shops, airlines and travel agencies and restaurants, hotel is new and rooms are at good size, clean and comfortable. Staff are wonderful, we are treated like their family members. They also helped to arrange for us a nice trips to Halong bay and Sapa. This hotel should be recomend for who are looking for a hotel with budget for accom from 25 to 40 dollars

  1. If u are looking for a place to stay in Hanoi i would like to recommend Hanoi Silver Hotel with following reasons: 1.The great position, close to the lake and old quarter.It's smaller street, but I'm sure the taxi can drop you in front of the hotel,I never have to walk with the baggage to the hotel. 2.Hotel decor is warm and family. Room is very clean, it's better to book the room with window. 3.Hotel staff is friendly and helpful. Tour operator is great. 4.Tivi has multiple international channels as well Vietnamese channels. With reasonable price and good service Hanoi Silver hotel is a good choice for us stay in Hanoi.
  1. we stay there for one night and also our washing as well staff not that helpful. We give them our cloth to wash when we arrive they advise we get back by night time.. But they didn't arrive, so we advise them we need it by tomorrow morning as we departing. we didn't get it until last min we have to check out and re pack again and rush to airport. Hotel itself was very small good for backpacker. Breakfast not much option.

7. Pleasant, friendly hotel in a great location in this chaotic, bustling city. Modern, decent size rooms with TV and fridge. Could easily walk to the lake and various attractions, including the Water Puppet Theatre. Lots of reataurants, street vendors and night market in the immediate vicinity. Good value for the money. I would definitely stay there again.

  1. Liked Good location, 5 minutes walk from the lake. Lots of restaurants and shops in the area. Friendly, helpful staff, even though their English was limited. Small but sufficient buffet breakfast with choice of Western or Vietnamese food. The hotel will book tours for you without ripping you off. Disliked Free internet but only 2 computers which did not always work properly. One of them kept giving the anti-virus \"not up to date\" message. Tips/Secrets I recommend going to the Water Puppet Theatre. It's very different from other puppet shows and is quite amusing. There are 2 or 3 shows daily but it gets booked up fairly quickly. It's best to buy tickets in advance. http://www.tripadvisor.com/Hotel_Review-g293924-d1418803-Reviews-Hanoi_Silver_Hotel-Hanoi.html
  2. david yaxley (March 12, 2009)
    Email: psygram9@hotmail.com

    *good value
    *very clean - the place has been *totally refurbished since its previous incarnation as Van Minh Hotel. has only been open since Jan 09 so everything is NEW
    * Michael at recepation has good English and is very helpful. Other staff have varying English ability ranging from some to none
    *If you dont mind a bit of street noice go for a room at the front with a balcony. If you prefer quiet, the back rooms are OK but smaller - some have windows but no view to speak of
    * Not too pushy when it comes to selling tours
    * Great location on Hang Bac St
    * Has lift so you dont have to do the stair thing

    Rex Adam (December 2, 2009)
    Email: rex9076@gmail.com

    the people in the hotel establishment could not do enough for us while we stayed there. We were able to leave excess luggage with them while we travelled on to Sapa and Halong Bay.
    Check in was fast and efficient and breakfast was amazing, each morning was a new experience, We mentioned a fruit we liked and sure enough the next morning it was on the menu. The last day there I left my medication in the room, had got to the station and boarded the train and realised my error, rang them and within 7 minutes my medication was delivered to the train, with only 2 minutes to spare. Tours were booked with the help of the efficient reception staff, even printing out a recipe for fresh spring rolls and sauce when we asked.
    Thanks to everyone at Hanoi Silver Hotel for welcoming tourists to Vietnam. We definately will return....

    Jean Hawell (December 9, 2009)
    Email: luckysaid@sys.com

    I stayed here for a few days in November and was delighted with their friendly service. They organised a few things for me ,including ,personally taking me to the water puppet theatre to buy tickets and to the shops. I recommend this hotel as you will really be looked after well.


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